Data Entry

Call Transfers French & English

DO YOU KNOW FRENCH?? For this opportunity Bilingual French and English are required. Provide hosted Virtual Assistant services that radically improve self-service for customer care. This course is self paced! $10.50hr

•provide real-time interactive voice response (IVR) correction by listening to customer voice clips (“utterances”) of live calls and capturing the appropriate concept or data and entering the information into an innovative system.

Call Transfers English

Provide hosted Virtual Assistant services. $9hr

•provide real-time interactive voice response (IVR) correction by listening to customer voice clips (“utterances”) of live calls and capturing the appropriate concept or data and entering the information into an innovative system.

Order Taking/Tracking

Sporting Goods - Escalations

Score a goal by providing customer support to sports enthusiasts and athletes nationwide **Customer Service Escalation Experience is highly recommended** $13.50hr

• Delivers first call resolution with white glove service Respond to “Where is my order” calls • Assisting customers with product questions • Handling existing orders: returns/ replacements • Provide store specific support • Tracking shipments • Gift Card/Loyalty Card support • Disposition all calls